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For Students

Online Platform

  • How do I login using my Clever information?
  • How do I login using my ClassLink information?
  • How do I login using my Google Classroom information?
  • What if my tutor doesn’t show up?
  • Can I record my sessions?
  • Can I use a mobile device for session?
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Billing

  • Do you have a money back guarantee?
  • Can I change the package size?
  • What happens if my hours run out?
  • Will I be penalized for cancelling a scheduled session?
  • How do I get a refund?
  • How many funds do I have remaining in my account?

Account

  • Can I give tutoring hours to someone else? Are they limited to 1 student?
  • How do I know if my initial unsatisfactory session was credited?
  • Can I return unused hours?

Tutor

  • I'm a client, how do I leave a review for my tutor?
  • What kind of materials do tutors use or do I need to buy them?
  • How are tutors vetted?
  • Are tutors' backgrounds checked?
  • What if my tutor can’t continue working with me?
  • Can I get a tutor in a different city?
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