For Students

Online Platform

• What if my tutor doesn’t show up?
• Can I record my sessions?
• Can I use a mobile device for session?
• Do I need to download anything?
• How do I screen share?
• How can I upload materials?

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Billing

• Do you have a money back guarantee?
• Can I change the package size?
• What happens if my hours run out?
• Will I be penalized for cancelling a scheduled session?
• How do I get a refund?
• How many funds do I have remaining in my account?

Account

• Can I give tutoring hours to someone else? Are they limited to 1 student?
• How do I know if my initial unsatisfactory session was credited?
• Can I return unused hours?

Tutor

• I'm a client, how do I leave a review for my tutor?
• What kind of materials do tutors use or do I need to buy them?
• How are tutors vetted?
• Are tutors' backgrounds checked?
• What if my tutor can’t continue working with me?
• Can I get a tutor in a different city?

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